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The Natural Way to Heal Diaper Rash

Return Policy

Customer Service

Please check out the FAQ section and if you still have questions email info@moonmaker.com. We look forward to serving you.

Refunds / Returns Policy

We consistently work to satisfy our customers and make it easy to shop with us. We appreciate your business so much and you are incredibly valuable to us. Thank you for your support!

If for any reason you are not satisfied with your purchase, although we can’t imagine how that could happen, we will gladly refund your money, issue a store credit or exchange your purchase within 30 days of receiving original purchase. Some restrictions apply: Items must be unused and in original condition and packaging for a full refund.

  1. In order to return your purchased product simply send an email to info@moonmaker.com with the following information:
  2. Original order number if you have one – you can find this in the order confirmation email
  3. Product number and/or product name
  4. Reason for the return
  5. Action desired i.e., replacement, exchange, or refund

We will then send you instructions for returning the merchandise.
Upon receipt of your approved return, Lotus 3 Inc (Parent of MoonMaker™) will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase, issue you a store credit or ship the item you have selected in exchange.

For your protection, please use UPS or Insured Parcel Post for shipment. We can only refund shipping costs if the return is approved as result of our error or damaged goods. The customer remains responsible for actual return shipping charges, including all items shipped to you free of charge.

In most cases you will receive a refund within ten business days of giving your package to the return shipper. However, in some situations it may take three weeks to issue your refund.

Shipping

Most orders are shipped via UPS and require one day processing time. Please be sure to include your complete address to ensure proper delivery of your order. If your order qualifies for free shipping, the order will be shipped via UPS standard shipping with 3-5 business day delivery in the contiguous United States, and 3-7 business days to Alaska, Hawaii, and Puerto Rico.